On Friday I ordered two dress from J Crew so that I could try them on in person and decide which will be my wedding dress. Well, I ordered a pair of argyle socks, and Wellie socks (despite my sad lack of Wellies) as well. I was dark about the shipping expense; MB works at a catalog-based business, and I know full well about the actual cost of shipping versus what I was paying for a few light frocks. After whining to MB this morning about the coupon for $4.95 shipping that had just expired, another one came in my e-mail. This afternoon, she forwarded a code for free shipping and suggested I call to see if they’d refund the $16.95. It’s not the sort of thing I typically do; usually I whine a little and accept my bad luck.
I took MB’s advice, though, and I was told that this was not normally something they would do, but because of the crossover of the coupons, J. Crew reimbursed the entire shipping amount. You can bet I’ll give them my business when I have clothes to purchase. Gotta love good customer service.
Yeah, nice to hear that J.Crew was nice about it. Some many companies over charge for shipping. And when you know exactly how much the shipping charges should be it is even worse.
Sometimes companies will honor expired coupons if you can get a real live person. I’ve experienced this at Bed, Bath & Beyond and also at several car repair.oil change places.
PS Tiffany’s gives great customer service, too! 🙂
Good to know and it never hurts to try. ;^)
Good customer service is so important. I think some companies don’t realize how much business they can lose by not being good to the customer.
Soooo, which dress did you choose?
Oh I agree, it’s really worth a try. I can’t wait to see your dress.